NOTE: The Hikvision device and the PC on which SADP was installed must be on the same network.

To search for online devices, launch the SADP Tool.

Choose the device and then click Forget Password:

One of the three pop-ups may appear.

1. Please use method 1 if the pop-up demands a security code

2.  If the pop-up requires an encrypted file, use step 2.

3. If the pop-up asks for an encrypted file or key, use steps 2 or 3.

Method 1: Device Details

Copy the Start Time and Device Serial Number, then submit the information to the Impact SHPK technical support team, who will respond with security codes.

Please restart the device to verify the Start Time.

Please select one of the security codes based on the device’s current time after receiving them.

Enter the security code and then click Confirm.

Method 2: XML File

To save an XML file, click the Export option. Next, submit the XML file to the Impact SHPK technical support staff.

A member of us will return the encrypted file. Choose the location of the encrypted file, type your new password, and then click the Confirm password reset button.

The encrypted file’s validity would last for 48 hours.

Method 3: QR Code

You can export the XML file or snap a screenshot of the QR code using this method.

If you export the XML file, use procedure 2 to reset the password.

You can also email a QR code screenshot to Impact SHPK technical help staff.

Our support team will return the key, which consists of digits and letters (8 bytes).

Enter the key, then enter and confirm the new password. To reset your password, click Confirm.

Please select “Reset Network Cameras’ Passwords” if you wish to reset the passwords of both the NVR and the connected cameras at the same time.

IMPACT SHPK

Technical Support

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