IMPACT SHPK

Technical Support

The post How to Find HIKVISION Device Firmware Version appeared first on IMPACT SHPK.

The camera must be added directly to the NVR’s POE port in order for Plug-and-Play mode to be used.

What you need:

• 1- POE cameras
• 2- POE NVR
• 3- POE switch

How to manually add POE cameras to an NVR:

Steps:

• Attach your camera to the switch’s POE port. Your NVR should be connected to the same switch.
• 2- Select Camera Management > Camera > IP Camera.

• Click Manual, enter the IP camera address, Username, and Administrator password, and then press OK.

Note

• If you choose Manual mode to add the IPC with the POE feature, the IPC password can differ from the NVR password.
• Unless the camera passwords match the NVR password or are the default value of 12345, do not hit One-touch Adding.

How to use Plug-and-Play mode to add IPC with POE feature to NVR:

Steps:

• Your camera should be connected to the NVR’s POE port. Let’s say you attach your camera to POE port 2.
• Select the second channel (D2) by going to Camera Management -> Camera -> IP Camera and clicking Edit.

• Select Adding Method as Plug-and-Play, and click OK.

Note:

Verify that your IPC camera’s password matches the one on your NVR.

Avoid clicking One-touch Adding.

IMPACT SHPK

Technical Support

The post How to add IPC to NVR with POE Functionality appeared first on IMPACT SHPK.

NOTE: The Hikvision device and the PC on which SADP was installed must be on the same network.

To search for online devices, launch the SADP Tool.

Choose the device and then click Forget Password:

One of the three pop-ups may appear.

1. Please use method 1 if the pop-up demands a security code

2.  If the pop-up requires an encrypted file, use step 2.

3. If the pop-up asks for an encrypted file or key, use steps 2 or 3.

Method 1: Device Details

Copy the Start Time and Device Serial Number, then submit the information to the Impact SHPK technical support team, who will respond with security codes.

Please restart the device to verify the Start Time.

Please select one of the security codes based on the device’s current time after receiving them.

Enter the security code and then click Confirm.

Method 2: XML File

To save an XML file, click the Export option. Next, submit the XML file to the Impact SHPK technical support staff.

A member of us will return the encrypted file. Choose the location of the encrypted file, type your new password, and then click the Confirm password reset button.

The encrypted file’s validity would last for 48 hours.

Method 3: QR Code

You can export the XML file or snap a screenshot of the QR code using this method.

If you export the XML file, use procedure 2 to reset the password.

You can also email a QR code screenshot to Impact SHPK technical help staff.

Our support team will return the key, which consists of digits and letters (8 bytes).

Enter the key, then enter and confirm the new password. To reset your password, click Confirm.

Please select “Reset Network Cameras’ Passwords” if you wish to reset the passwords of both the NVR and the connected cameras at the same time.

IMPACT SHPK

Technical Support

The post How to Reset Password on SADP Tool appeared first on IMPACT SHPK.